Support

Frequently asked questions

Quick answers about inext hardware, operator solutions (IPTV app, branding, fleet management), firmware and common device issues.

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Our support team and service partners can help with device issues, firmware, IPTV app setup, customization, provisioning and Alcatraz™ DMS integration.

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Frequently asked questions

Which inext set-top box should I choose?

Which HDMI standard do inext devices support?

Do all inext devices support 4K?

Which Android version do inext devices run?

What type of remote control is included?

Where can I find official Firmwares?

How do I check my current firmware version?

How do OTA firmware updates work for operators?

Which IPTV middleware does the inext IPTV app support?

What's the difference between co-branding and white-labeling?

What is the inext Remote app?

How can I buy inext products or become a partner?

What is Alcatraz™ DMS?

Which models include Alcatraz™ DMS support?

Can Alcatraz™ DMS run in our own network?

Can we integrate Alcatraz with our BSS/OSS or support tools?

Is TR-069 supported?

My device has a black screen, what should I do?

My device won't connect to Wi-Fi. What should I do?

My device says that it has been blocked. What should I do?

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