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Alcatraz and Alcatraz PRO – cloud service for inext device management

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Alcatraz and Alcatraz PRO – cloud service for inext device management

Alcatraz and Alcatraz PRO are unique cloud management systems (SaaS) developed exclusively by inext for monitoring and controlling set-top boxes in the provider’s network.

Thanks to many years of experience and an innovative approach, we have created a solution that has no analogues on the market. The Alcatraz system provides full control over devices, optimizing the operator’s work and simplifying communication with end users.

General functionality of Alcatraz and Alcatraz PRO

Device monitoring

Displaying basic information about STB:

Model.
MAC address.
Serial number.
Most recent IP.
Device activity status.

Device management

Sending messages to the user’s screen.
Device blocking.
User access management.

Integration via REST API

Connection to corporate management systems.
Automatization of management processes through API requests.

System update

Remote ОТА system update.

What’s new in Alcatraz PRO?

Alcatraz PRO significantly expands the basic functionality, offering additional tools and capabilities:

Network bandwidth check

Connection test via iPerf3.
Selection of traffic type (TCP/UDP) and transmission direction.
Get detailed results by time, data volume or number of packets.

Advanced monitoring

Device activation date.
Interface language.
Android version.
TV and network connection type.
Signal level.
Temperature of the device.
The amount of free memory.
Installed apps.

New commands for device management

Taking screenshots.
Sending RC commands.
Rebooting the device.
Resetting to the factory settings.
Turning automatic updates on/off (total or phased deployment).

Advanced search

Search for the device by model, MAC address, IP address, firmware version or comment.

Role Settings

Role name and description (e.g. support manager, technician, content editor)
Flexible access configuration — permissions can be specified separately for each section: devices, comments, firmware, notifications, users, API

Users Section

Access can be granted for:

Viewing the user list (all users or only users from a specific company)
Viewing details, activating accounts, creating and editing roles
Inviting and blocking users

Devices Section

Permissions include:

Viewing all devices
Editing their data
Creating and editing groups
Using lock profiles
Working with push notifications linked to specific devices

Firmware Section

Access includes:

Viewing builds and their details
Creating new versions
Planning OTA updates
Installing firmware on devices

Comments Section

Access to reading, creating, and editing comments related to devices, users, or records

Push-notifications

Sending informational messages to all devices or selected categories (by groups of devices or, for example, by firmware version).
Scheduling messages with start and end times.

Select who can:

Create new push notifications
View the archive
Send notifications to devices

Advantages of Alcatraz PRO over the basic version

Alcatraz PRO is the choice for those who want to gain maximum control over their network and ensure effective interaction with users. It is a perfect tool for the modern telecom operator that values its time and resources.

Ability to send push notifications.
More device health data available.
Extended set of device management commands.
Tools for network optimization.
Convenient search and sorting of the devices.

Comparison of Alcatraz and Alcatraz PRO

Deployment and Licensing

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Basic functions

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Advanced management functions

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System monitoring

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Remote management

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SKU: alcatraz Category: Solutions